Returns & Refunds

At NoCap, your health and taste is our highest priority! We work tirelessly to delight you with our products and make you feel special.

Our products once delivered will not be taken back by us due to hygiene challenges. We will however issue you a replacement product in case of challenges such as torn packaging, in transit damage etc, which will be taken up by us on a case to case basis.

Our products once opened cannot be repackaged or resold due to hygiene challenges. Please note that we cannot offer exchanges or refunds on opened or used products. In exceptional cases, we may issue store credits worth the value of the products which are unopened and unused.

You can return the products at
G1, 198 A,Riico Mansarovar Industrial Area,
Mansarovar, Jaipur, Rajasthan - 302039
Phone: +91-9602772252

NoCap is not responsible for damage after delivery. Please allow us one to three weeks from the day you raise your case for your request to be processed. Your refund of store credits will be processed once the case has undergone all checks.

All claims for shortages or damages must be reported to customer service on the day of delivery with an unboxing video via email on or call on +91-9602772252 An unboxing video is mandatory to claim shortage or damage in transit.

All of our Products undergo extreme R&D, at certified facilities however, we understand that taste is a personal choice and if you are dissatisfied or do not like our products due to any reason, please feel free to write to us for candid feedback at support@nocapfoods.com and we will work on our product.

Cancellation before shipment

If the order or the item(s) that you want to cancel has not been shipped, you can write to our customer support team at support@nocapfoods.com or call or Whatsapp us at +91-9602772252 (Monday to Saturday, 10:00 AM to 6:30 PM. Our team does not work on Sundays)

In such cases, the order will be cancelled, and the money will be refunded to you within 5-7 business days after the cancellation request is duly processed by us.

Cancellation after shipment dispatch

In case of cancellation after the shipment is dispatched or is returned at the time of delivery, we initiate the refund/replacement after checking the eligibility on a case-to-case basis. Once the products have been received, verified and undergone a quality inspection at our warehouse.

Eligibility for Refund/Replacement

NoCap offers its customers a refund/replacement only if they are eligible for a refund or a replacement based on the below guidelines/rules set by the Company. You must raise a return/exchange request for a product within 48 hours of its delivery with a video of the unboxing.
Eligibility criteria :

  • If the product gets spoiled due to the natural nature of the product (which happens rarely)
  • If the product gets damaged in transit (damages can be caused in transit but are usually very unlikely as the products and packaging are developed to withstand transit)
  • An unboxing video is mandatory to claim shortage or damage in transit.

Steps to obtain a Refund/Replacement:

  • Contact our Customer Support team by sending a mail at support@nocapfoods.com or calling or sending a Whatsapp message to +91-9602772252 within 48 hours of receiving the order.
  • Purchases made from the online store of www.nocapfoods.com cannot be returned after purchase. We offer full-replacement of products that might be damaged in transit. Replacement orders are processed immediately after our customer support team validates the damage via communication over email or phone.
  • Replacement Orders and Refunds will be processed only if the query is raised within 30 days of placing the orders. Any queries or concerns beyond 30 days from order confirmation date will not be entertained.
  • Provide us with your Order details and your request to replace/refund your order for the stated reason. Kindly email a video of the product (proof of damage) and the invoice for our reference. Our team will review and investigate the image/s and will get back with a resolution within 24-48 hours.
  • In case the pick up of the products is warranted, we will request you to arrange for a return pick-up and we will initiate the refund or replacement process only if the products pass our eligibility criteria.
  • If it is a case of replacement, it is subject to the availability of stock. In case a replacement may not be available, we will refund you the full amount.
  • Any claims for refund/replacement should accompany proper photographic/videographic evidence.
  • We will initiate the refund for only the damaged/spoiled articles and not for the entire order. For instance, if you purchase a pack of 4 packets of chips and we identify that there is an issue with one packet out of the 4, you will get refunded or receive a replacement for that 1 packet and not all 4 packets.

Returns will not be accepted under the following conditions:

  • The product is damaged due to misuse
  • The serial Number is tampered with.
  • Product seals are broken, the product has been used, or if it has already been